Shipping Updates & Information

INTERNATIONAL SHIPPING
WORLDWIDE SHIPPING AVAILABLE.
We have partnered with DHL Express International to ensure your orders are delivered as quickly as they possibly can in the current world climate with delays, restrictions with freight flights from Australia to the world we are keeping an eye on updates from DHL but we are excited to be able to finally offer this service for you. 
For any updates for DHL Express click here.

Any questions regarding shipping please email us; hello@biglittlethings.store

 

DOMESTIC SHIPPING UPDATES (Australia wide)
For all updates for Australia Post click here.

9 September 2020

With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.

There are delivery delays in our network due to:

  • reduction in air freight capacity and passenger flights (which also carry our parcels)
  • a significant increase in parcels volumes, many which require manual sorting
  • hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)

Victoria destined parcels

With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.

Express Post delays

As a result of these unprecedented circumstances, our Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take five business days or more to reach their destination. We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible.

Tracking tool

Our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit. StarTrack customers should visit the StarTrack tracking tool.

What we're doing

  • Operating our processing and delivery services seven days a week as required to meet demand
  • Staff in our processing facilities are working staggered shifts to safely expedite processing and delivery
  • Chartered an additional eight freighter flights, increasing this to 17 dedicated air freighter flights per day
  • Repurposed and opened 16 new processing and delivery facilities
  • Hiring more than 600 casual staff into our network and call centres and currently redeploying 2000 posties to deliver more parcels
  • Moving more parcels through our road network (to accommodate domestic flight restrictions)
  • Exploring all available transport alternatives and options, and working with the Australian Government, to minimise impacts for customers

In some cases, we're having to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.

Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off. Aggressive and abusive behaviour towards our people will not be tolerated. Thank you for your patience.

 

INTERNATIONAL SHIPPING
WORLDWIDE SHIPPING AVAILABLE.
We have partnered with DHL Express International to ensure your orders are delivered as quickly as they possibly can in the current world climate with delays, restrictions with freight flights from Australia to the world we are keeping an eye on updates from DHL but we are excited to be able to finally offer this service for you. 
For any updates for DHL Express click here.

Any questions regarding shipping please email us; hello@biglittlethings.store

 

Based on 161 reviews
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Maxine A.

All of my purchase arrived faster than expected and wrapped beautifully. You stock such a lovely range of products for both Mum and bub

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biglittlethings.
Melissa C.

I received an item from big littlethings for Christmas. It was wrapped beautifully and the quality of the dress was wonderful. My SIL said it was posted quickly

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biglittlethings.
Gabriella

Beautiful store with such amazing products for both mum and bub! Great for gift giving also x

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Chiara D.

Big Little Things has basically everything a new mumma needs. The products are good quality and stylish.

I love that whenever I shop with Biglittlethings I can be sure to get the items delivered quick and with such a cute packaging. Also love the variety of items and the aesthetic in the online shop.

Have purchased a few times here and have had a great experience. Great products, fast delivery and free shipping! 🥳

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biglittlethings.
Kavita M.

Nothing to fault. Excellent small business

The selection of products online are so beautiful and of great quality. It’s obvious a lot of thought goes in to these selections. Customer service is great, extremely responsive and helpful - thank you. It definitely makes for an easy transaction. I have loved all my purchases from this store 🤍

When my order arrived the first thing I noticed was the care in the packaging. It was so beautifully presented and made the gifts inside extra special. I love that in one box there can be a gift for me, new baby and my toddlers.

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biglittlethings.
Anonymous

Great customer service

I love my purchase! Easy to use website, fast shipping!

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biglittlethings.
Sheeana W.

Purchased the washable breast pads for my next postpartum journey I’m very excited to become more eco friendly!

Was stoked to find some things i was after in stock and came so quickly

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biglittlethings.
Siobhan L.

Great website and beautiful range of products. Order and payment was simple, and delivery (and shipping updates) was quick. Very happy!

Loved that I was able to curate my own little gift box for my sisters baby shower! So many options to choose from.

Attention to detail is exceptional. The communication is excellent. I highly recommend buying from biglittlethings.

Love yr stories, web design and products

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biglittlethings.
Hannah W.

Love your website. It is so nice to have a curated ‘list’ of items to look through and select from

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biglittlethings.
Nicole Z.

Easy to navigate website, smooth ordering process and prompt delivery, even during Christmas holidays. Thank you x

I loved receiving my little goodies from you and enjoyed a seamless online user experience.

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biglittlethings.
Lauren M.

A wonderful range of products, quick dispatch and delivery - even at busy times. Couldn’t ask for more!

Beautiful products, excellent customer service and super fast shipping!

Ordered a gift for my girlfriend who had a baby recently and was super impressed with the quality of items and the variety that you can choose from. Incredible service and fast delivery. All in all a great experience. Will shop here again for myself and for my babies.

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biglittlethings.
Nicola H.

One stop shop with beautiful baby gifts. Orders arrive quickly and packaged so nice.

Beautiful products